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Children's Murals Home - Customer Services

Customer Services

At Wallstory Murals we respect your privacy. We do not sell or share our customer information.

Our shopping cart is mainly set up for shipping within the UK and Europe. If you would like to have a product shipped elsewhere in the world, please contact us for a shipping cost and we can arrange to ship the mural to you.

Items are generally shipped within 5-7 business days.
Personalised items may take as long as 10 business days.

Shipping and Handling Policies
Every effort is made to process and ship orders from our suppliers premises within 48 hours (excluding weekends).
Customised orders will require additional time.

We cannot be held responsible for delays in the postal service after the packages leave our premises. Once the package has been delivered to your address it is no longer our responsibility or that of the postal service.

Typically, orders will take between 7 and 14 working days once they leave the premises to reach you, but we cannot guarantee this as the postal service is out of our control.

If you need an order urgently, (in less than 10days) please contact us before ordering so that we can get you an expediated quote for delivery.

Wallstory Murals stand behind the quality of our DIY mural products. Please read the following return policy.

If, for any reason, you are unhappy with your mural selection, please contact us to obtain an authorization code and we will gladly exchange your unused mural for another. Refunds are available for 30 days on murals purchased directly through us.

Refunds do not include postage.
No return will be accepted after 30 days from the invoice/shipping date.
No refunds will be given for used murals, customization fees or custom murals.

Return shipping charges will be returned at your expense.

All approved returns MUST be shipped back to the address supplied with the authorization code, in the original shipping box and packaged properly to prevent damage to the merchandise. Wallstory Murals will not be responsible for any damage to the merchandise caused by mishandling, misuse or improper packaging of a return. If damage is incurred due to these reasons no credit or refund will be issued.
We can only provide credit for those items that arrive safely at our office. We strongly recommend that you mail returns with some form of insurance and tracking service.

Manufacture's damages or defects must be reported to us upon receipt of the goods. PLEASE CHECK YOUR MURAL KIT IMMEDIATELY UPON RECEIVING IT. NO DEFECT/DAMAGED return will be accepted after 14 days from the invoice/shipping date.

UNOPENED OR UNUSED MERCHANDISE may be returned within 30 days of receipt and only with a proper authorization code.
Authorization codes and return address can be obtained by

If you have any other queries or problems, please do not hesitiate to
e-mail us at Wallstory Murals

We want you to be happy in every respect with your purchase.

Custom mural design service.
Paint by number murals
If you can't find what you are looking for, contact us and discuss your needs.
We could create a custom paint by number mural to meet your requirements.
Contact Fiona for more information and a free quote with no obligation

Please note that we do need extra time to customise, produce, and print your mural. If you need something urgently, please let us know before ordering so that we can accomodate your needs. We can then work out how long it will take to get your mural designed, produced and delivered to you.
Click here for more details on our custom design service


Contact us
By email
Customer Services

By Telephone
Customer Services
France Office
(00 33) 545 671 995
Customer Services
01344 307933
Leave your name and telephone number and we will call you back.

By Post
Wallstory Murals

Le Bourg
Cherves Chatelars

Wallstory Murals
35 Ludlow
Birch Hill
RG12 7BZ




Your children have the dream - You make it happen.